Payment Rejected issue
by Phreeze | 14/10/2008 23:01:01 A little tale first: You have are going to pay a PCT (or play-time, or any other service) and you use the same card that you have payed wow services with many times before. You know that you got the money, but when you are going to pay you get the error message "Payment Rejected", you freak out and start spamming blizz "plix 0mfg m3h wantz to plahy wow n0wh!" Many people all over the world has this problem. And we are actually blocked from playing wow when this problem occur, because our char is stuck in the middle of a transfer or we cant pay for new play-time. Anyways I just want to tell the mods of this Forums, and bring this matter to the next level, which is taking a serious talk with Billing department. Because this is a HUGE problem. And as the numbers of people getting this problem is growing, the e-mail spam and phone spam to the billing department will also grow = it will take ages for a respond/fix. And the billing dep. can only satisfy 10% of the spamming people. The reason with this post is to get some answers. - Are you really aware of this matter? - Have you talked with the billing dep? (if they answer: "let them send mails to us and we will fix 1 account a'time", then its not good enough) - Are you working on it? Like seriosly working on it? (i know its patch day and all, but fix this prob. so we can also enjoy the patch) - If you are working on it, hows the result? do you have to contenue with only fixing 1 account a'time, or fixing the account management site? or is there any other results? please let us know, as we are REALLY curios how, and when this prob. is fixed. And in my opinion this solution is not good enough! (I quote Liasanai):
Well thats all. Thanks! [ Post edited by Phreeze ] |
by Liasanai | 14/10/2008 23:37:38
Yes, I would have thought all the blue posts on the subject would have shown that we were quite aware of it. :)
Yes, every day. Unfortunately although you don't like the answer, it's the only one we can give you at this time.
From our side there is nothing to work on. If a payment is rejected due to a problem on the customer's side, this is not something we can fix. If the payment is rejected on our side, it is usually due to an identified issue with the transaction information, which includes both the payment and the account information. If such an issue arises, then we need information from the customer in order to process the payment. This is not something we can fix, as it requires input from other people.
I'm not sure that you'll see any 'result' any time soon, seeing as the system is working as intended. With regard to my quote - if the answer that you are given on this forum, is that you need to contact Billing, and instead you continue to post the same issue over and over again, then I am afraid you will get the same answer over and over again. If you wish to resolve the issue, you will need to contact the Billing team. I understand that this is not what you want to hear, but I can assure you that as things stand at the moment, if there is a problem with your payment and you have verified that it is not an issue on your side, then contacting Billing to resolve it is probably the only way forward. Liasanai English Web Editor |
| by Liasanai | 15/10/2008 09:19:08 Yes, but you seem to be misunderstanding. Let's say that a payment doesn't go through on my account because I am using my friend's credit card, and the details don't match my account. A payment doesn't go through on your account because the credit card information doesn't match the account information. Now, both of us get exactly the same error message - 'Payment Rejected'. If you contact Billing, and they say - please send us some more information - and you send them that information, then they can confirm the payment and the payment goes through. But resolving that issue has absolutely nothing to do with fixing the issue on my account. So 'pasting' the same fix won't help, because the issue is not a technical one, it is something to do with the specific information related to that transaction. They will not 'paste' the information that *YOU* provided about *YOUR* account onto *MY* account, because none of our information is the same. We have different accounts and different credit cards. So your idea is good in theory but you are working from the assumption that there is a technical issue with the account, and this is not the case. Liasanai English Web Editor |
| by Liasanai | 15/10/2008 11:48:11 Yes, I understand how upset you are, and abuse doesn't get your point across any more strongly. It's counterproductive to getting your issue resolved. If you cannot call the Billing team, then I am afraid you will need to use the webform here: http://eu.blizzard.com/support/webform.xml Liasanai English Web Editor |
| by Liasanai | 15/10/2008 11:58:36 Yes, I have tried the webform. Once submitted, the page takes you to a confirmation page which states that your email has been sent. If you have already sent webforms, it would not make much sense to send another one. Perhaps I could check our queues and make sure we've received your ones from yesterday? If you would like me to do this, please provide a link to the Armory profile of the character you are trying to transfer. Liasanai English Web Editor |
| by Liasanai | 15/10/2008 12:52:25 We have 12 emails from you since 1900 last night, - including 11 today since 11am - and they are now assigned to the correct queue. You will get an answer as soon as possible. Sending more emails will not hasten that though. Liasanai English Web Editor |
| by Liasanai | 16/10/2008 11:15:09 Hang on, Phreeze :) You mean that you emailed from the account you're posting on, but the affected account is your friend's account? Liasanai English Web Editor |
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