No confirmation email
by Unique | 20/02/2008 22:21:06 posting on behalf of a guild mate: Hi I was hacked about a week ago and sent in the webform the same day it happend, I just wanna know if you've received the form since I dont get a confirmation email about it. charname:Johnnydrama Realm:Darkspear thank you |
by Issuntril | 21/02/2008 11:56:39 Hi Unique, Unfortunately I only have the facilities to check if we have received a web form from the registered Email address of the account - if it has been sent with another then I am unable to check for you. There is a confirmation message once a web form is successfully sent on the website however, and if there were any problems then your friend will have been notified at that stage. Please be aware that the current response time for queries to our account administration department is longer than usual, and players with account problems can currently expect to wait around two to three weeks for a response. You can find regular updates on the status of this queue in the following sticky: [Guide] How to Recover a Compromised Account  We apologise for any inconvenience caused by the delay. Issuntril |
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