My account is hacked while a guy plays on it
by Atrea | 23/03/2008 23:52:07 Nickname - Saka Realm - Neptulon Basically , I posted a ticket on the support site along with a copy of my ID card and the game CD keys, 1 week passed already without any answer on the email that I've provided, and the reason I am writing here is because a gold farmer is using my account 24/7 in Nagrand and SMV, ruining my reputation and so on. If possible at least suspend my account until you can investigate the compromise. Thanks in advance, Saka [ Post edited by Atrea ] |
by Stradovin | 24/03/2008 08:25:09 Hi Atrea, I am sorry to hear what happened to your account. Unfortunately we are not able to lock this account until we have received confirmation from you by web form and have processed the web form. If you make a trial account and register it with the e-mail you sent the web form from and post here again, then I would be more than happy to take a look and see what is happening with your account. Good luck and hope to hear from you soon. Stradovin |
| by Stradovin | 25/03/2008 15:54:37 Hi Atrea, I can confirm that we have received your web form and our account administration team will contact you as soon as they complete the investigation. Please be aware that the current response time for queries to our account administration department is longer than usual. Good luck. Stradovin |
| by Xaldavan | 30/03/2008 14:59:04 Hi Atrea, The wait time is long, and your wait time thus far, whilst high, is not unusual in the present situation. An update on the waiting times is being posted by Issuntril here: Compromised Accounts - Response Time  Your continued patience is appreciated. :) Good luck, Xaldavan. |
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