Update:
9:15 - CEST - Issues regarding the in-game ticketing system have now been resolved, and tickets are once again being normally processed in the order that they are received. Please note that due to the high volume of petitions, it may be some time before a Game Master is able to address your issue. Once again, we apologise for the inconvenience that these issues have caused and thank you for your patience during this time.
__________________________________

Update:
7:45 - CEST - The implementation process has progressed very well. We have come upon the final stages of the process and we anticipate that we will have full functionality restored soon.
__________________________________

Update:
5:45 - CEST - Implementation for the fix has begun. This process will take a few hours to complete. We will have additional information as we continue to make progress.
__________________________________

Update:
3:45 - CEST - This issue remains our top priority, we are currently in the final stages of testing the solution. Further information will be provided in several hours.
__________________________________

Update:
2:20 - CEST - We believe we have identified the source of the issues and are actively working on the resolution. We will provide further updates as they become available.
__________________________________

We are currently experiencing issues with our in-game ticketing system which are preventing us from processing tickets and causing heavy delays. To prevent these delays from accumulating, we have shut down the ticketing queue until we can appropriately provide proper service for our players. Resolving these issues is currently our highest priority We are continuing to investigate what is causing this and we will provide further updates throughout the day. Thank you for your patience and understanding.