___ - In-Game Knowledge Base
by Eilanai | 06/12/2006 16:08:13 Hail, gamers! We’re very pleased to announce the implementation of our first-ever in-game Knowledge Base! As we continue to add pertinent articles to this exciting new feature, we’d love for each of you to explore the depths of information we’ve provided and offer us feedback via this thread. The idea of this Knowledge Base is to grant players the proper resources to examine “Top Issues” which should help spread awareness about issues which may be generating a good deal of petitions for our Game Master staff. In addition, we have scores of articles based on frequently asked questions our support departments have been receiving which will arm players with the cognizance of several aspects of the game’s functionality and our underlying policies and procedures. Although the Knowledge Base is made to be very user-friendly, I’d like to briefly provide a run-down of its setup and functionality: The Knowledge Base can be accessed by selecting the red question mark (Help Request) in the lower right portion of the game’s standard interface, similarly to the way one would ordinarily go about submitting an in-game petition. Knowledge Base layout:
Important Features: Performing a mouseover of any found articles or Messages of the Day will display the full subject text in a separate window. A “Hot Issue” will sometimes be noted with a little flame icon which indicates the article provides insight into a topic about which we are receiving many reported questions or concerns. An article will be flagged (or un-flagged) as such by our department manually. A yellow exclamation mark next to any article means it has been recently updated. Please provide us, via this thread, constructive feedback on improvements/suggestions you’d like to see made to this new feature! We’re very excited about having the ability to spread awareness in-game of our most common issues, and welcome your ideas for the future of this Knowledge Base. [ Post edited by Thuiljos ] Eilanai Game Master // CS Forum Representative - EN "WTS Parachute. Only used once, never opened, small stain." |
| by Eilanai | 09/01/2007 19:31:21 If you feel any of the information is out of date, please reply to this post with the ID number of the article (found at the bottom of every article) so that we can look into it. Similarly, if anyone feels an article needs to be looked over again, let us know! Eilanai Game Master // CS Forum Representative - EN "WTS Parachute. Only used once, never opened, small stain." |
| by Eilanai | 11/01/2007 13:09:08 Jake, the team behind the in-game knowledge base liked the idea of having guidance reporting gold farmers and bot users so will be creating an article which will be published in the near future. Yoghurtcz, unfortunately item links are not possible to search within the knowledgebase. The goal of the tool is to help players more with common customer support issues they have rather than game mechanic questions. Questions about the level or stats on an item can be answered by the player, just be checking the tooltip of the item in question. Eilanai Game Master // CS Forum Representative - EN "WTS Parachute. Only used once, never opened, small stain." |
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