High Latency on some realms.

by Holybubi | 27/07/2009 16:00:52

Holybubi

It started last night, I got DC'ed over and over again. Was unable to play at all on any of my alts.Logged this morning, im able to play but no with this crazy Latency . It goes up and down between 1k and 2k ms. Usually im at 200-300, pretty high but playable. Talked to the ISP for 2 hours, the solution is to use a USB Dial-up connection, but its my last resort because that will force me to purchase a Router. Hate missing raids cause of this, please help.

ISP - Bezeq
Country - Israel
Modem (and firmware version if known) - Terayon TJ 715
Router (and firmware version if known) – None.
Network device (Driver version if available) - Realthek RTL81868/8111 PCI-E Gigabit Ethernet NIC. Driver Version 5.7061.1016.2008
Type of connection used (Wireless / USB / Ethernet) - Ethernet (My PC is connected to the modem VIA Ethernet Switch).
Operating System - Windows XP.
Security Software installed (Firewall, Anti-Virus) – None. Only windows default firewall.
Traceroute to your realm:
Tracing route to 80-239-233-88.customer.teliacarrier.com [80.239.233.88]

over a maximum of 30 hops:



1 14 ms 8 ms 7 ms 10.170.128.1

2 10 ms 10 ms 10 ms bzq-117-236-85.static.bezeqint.net [192.117.236.85]

3 9 ms 18 ms 12 ms bzq-117-236-85.static.bezeqint.net [192.117.236.85]

4 57 ms 10 ms 10 ms bzq-179-124-165.static.bezeqint.net [212.179.124.165]

5 10 ms 9 ms 11 ms bzq-179-124-150.static.bezeqint.net [212.179.124.150]

6 674 ms 664 ms 676 ms bzq-219-189-54.cablep.bezeqint.net [62.219.189.54]

7 658 ms 673 ms 675 ms xe-4-0-0.edge3.London1.Level3.net [212.113.15.77]

8 680 ms 642 ms 624 ms ae-22-52.car2.London1.Level3.net [4.69.139.99]

9 680 ms 725 ms 690 ms telia-level3-ge.London1.Level3.net [4.68.111.182]

10 96 ms 77 ms 163 ms ldn-bb2-link.telia.net [80.91.254.21]

11 85 ms 84 ms 116 ms prs-bb1-link.telia.net [213.248.64.9]

12 695 ms 693 ms 721 ms ffm-bb2-link.telia.net [80.91.248.62]

13 694 ms 670 ms 652 ms ffm-b6-link.telia.net [80.91.249.86]

14 *

by Igrumu | 27/07/2009 16:19:31

Igrumu

Hi Holybubi,

It looks like the issue occurs between hops 5 and 6:

Q u o t e:
5 10 ms 9 ms 11 ms bzq-179-124-150.static.bezeqint.net [212.179.124.150]
6 674 ms 664 ms 676 ms bzq-219-189-54.cablep.bezeqint.net [62.219.189.54]

Did your provider see this trace? They may be able to offer alternative routing.

Blizzard Entertainment Europe
Technical Support

http://eu.blizzard.com/support

by Igrumu | 28/07/2009 15:51:09

Igrumu

You could try using this tool to trace back to your IP:
http://lg.telia.net/

But the hops I highlighted in my first post are a very good and clear indication as to where the issue is occurring.

Blizzard Entertainment Europe
Technical Support

http://eu.blizzard.com/support

by Igrumu | 28/07/2009 17:05:00

Igrumu

Just out of curiousity, Holybubi; would you mind posting a new trace created after changing your IP?

Blizzard Entertainment Europe
Technical Support

http://eu.blizzard.com/support

by Igrumu | 28/07/2009 17:15:21

Igrumu

Thanks!

Blizzard Entertainment Europe
Technical Support

http://eu.blizzard.com/support

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