[Guide] How to make a ticket
by Loknaroshe | 02/07/2007 10:19:22 Recently it seems we have some new people to World of Wacraft who are still not 100% sure on how to make a ticket. So I took a quick couple of screen caps, stuck them on a site, and will go through them to hopefully help our newer members out. Step 1: http://i21.photobucket.com/albums/b264/Rkiver/Tickets/Setp1.png Click on the red question mark (?) icon on your taskbar. Step 2: http://i21.photobucket.com/albums/b264/Rkiver/Tickets/Step2.png Check if your problem is already known in the database. If it's not select open a ticket in the bottom left hand corner. Step 3: http://i21.photobucket.com/albums/b264/Rkiver/Tickets/Step3.png Read down through the new screen that appears, is your problem Game, Meta-Game or PvP, odds are it's not something that you will get assistance with. If it's not however, select "Issues that GMs can assist with". Step 4: http://i21.photobucket.com/albums/b264/Rkiver/Tickets/Step4.png Now which area best suits your ticket? Don't just pick any at random, pick the right one. For this I'll be choosing stuck as an example. Step 5: http://i21.photobucket.com/albums/b264/Rkiver/Tickets/Step5.png So I'm stuck, oh look an auto-unstuck feature. I'll try that first. Nope, it didn't work though. Time to page a GM. Step 6: http://i21.photobucket.com/albums/b264/Rkiver/Tickets/Step6.png In here fill out as much information as you can. Not one word, or help me. The more information you give the better the GMs can help you. Well that's it, a quick easy guide to how to make a ticket. I hope it helps our newer players. Edit: If you have addons that stop you seeing the usual question mark thanks you can also use the script commands /script ShowUIPanel(HelpFrame); HelpFrame_ShowFrame("GMHome"); (Thanks guys, added that so others can use it too). [ Post edited by Loknaroshe ] Signature? Sure, I'll sign there..... |
by Ruvaef | 03/07/2007 12:59:11 Hey Loknaroshe, Looks good, I think it does deserve a sticky ^^ Thanks for the write up :) Ruvaef GM/CS Forum Representative - EN The only thing certain in life is Jumper Cable failure when needed ;) |
| by Issuntril | 05/02/2008 16:02:18 A low response time for in-game tickets is the number one priority for the GM department, and we will always look to answer players as soon as possible. We are constantly reviewing our support policies an procedures to improve our level of service and efficiency. As for a write-up on how to write a ticket - I like this idea a lot, and this is something which I will look into putting up Soon™ Issuntril Game Master / / Customer Service Forum Representative - EN "It's called the Theory of Everything" "Theory of Everything? Is it comprehensive?" |
| by Issuntril | 05/02/2008 16:45:21 Well there you go, it appears Daliniya has done my work for me. :) Thanks for the link! Issuntril Game Master / / Customer Service Forum Representative - EN "It's called the Theory of Everything" "Theory of Everything? Is it comprehensive?" |
| by Issuntril | 05/02/2008 16:59:30 With Loknarosh's permission I would be more than happy to do this. I do not want to go around editing his hard work without his permission, however. :) Issuntril Game Master / / Customer Service Forum Representative - EN "It's called the Theory of Everything" "Theory of Everything? Is it comprehensive?" |
News
Spam
Hot: Grab one of our RSS feeds to stay updated with what's happening with your class!
Most Viewed 
Recent Blizzard Announcements
