Frequent Questions and Answers
by Eilanai | 13/02/2007 18:20:46 This post is here to provide common solutions given by our Game Master Department for issues which affect a large number of players. Table of Contents: 1. Reset UI - WTF, Cache, and Interface folders - Frequent Questions and Answers  2. Failed Quests while in Raid Groups - Frequent Questions and Answers 3. Guild and Arena Charters - Frequent Questions and Answers 4. Unable to Resurrect at Corpse - Frequent Questions and Answers 5. Character Name Change/Manipulating Appearance - Frequent Questions and Answers 6. Guild Leader Missing - Frequent Questions and Answers 7. Account and Billing Issues - Frequent Questions and Answers 8. Suspension Queries - Frequent Questions and Answers 9. Character & Item Restoration – FAQ - Frequent Questions and Answers 10. How to Request a Character Restoration - Frequent Questions and Answers [ Post edited by Xemafir ] |
| by Eilanai | 13/02/2007 18:21:06 There are many issues which can be resolved by removing the User Interface folders, thereby returning to the default settings. Related issues include, but are not limited to, the following:
Due to changes to the software and hardware on a players computer, these UI settings may become invalid, which can cause issues to arise. Alternatively, many User Interface issues are due to third-party user interface modifications, otherwise known as addons. Following a patch, many custom UI addons become out of date and cause issues to occur. Please note: Merely disabling ones addons may resolve such issues, but the only means by which one may guarantee that a given issue is not being caused by the UI is to fully reset it. The Reset UI process mainly involves deleting the WTF, Cache, and Interface folders, which may be found in the World of Warcraft directory usually, this is where WoW.exe is located. NOTE: These steps will remove any customised user interface settings as well as custom addons you may have installed. Before you proceed, please take full backups of any folders or files outlined in the procedure by copying them to another location on your computer. The steps are as follows: 1) Log out of World of Warcraft to your desktop, thereby exiting the game completely. 2) Navigate to the World of Warcraft folder, which is often found in the Program Files directory (the default path is C:\Program Files\World of Warcraft). 3) Delete the WTF and Interface folders in the main directory, and then the WDB folder in the /Cache directory (please bear in mind this will remove your chat settings, action bar settings and any keybindings or macros, in addition to any AddOns) 4) Log back into the game by double-clicking WoW.exe, ensuring that you do not reinstall any addons before doing so. Also, please note that the procedure to reset your UI for users of Windows Vista is slightly more complicated:
[ Post edited by Xemafir ] Eilanai Game Master // CS Forum Representative - EN "WTS Parachute. Only used once, never opened, small stain." |
| by Eilanai | 13/02/2007 18:21:37 There are several common quest-related issues regularly encountered by players. For example: • Being unable to complete quests. • Being unable to interact with quest items or quest NPCs. • Not receiving credit for quest-related kills. • Unable to find or loot quest-related drops. Most of the time, any or all of the above issues are due to the player inadvertently being in a raid group. Most quests encountered within World of Warcraft were designed to be completed in parties of five or fewer. Unless a quest is specifically designated as a "Raid" quest in your quest log, you will not receive quest items (or credit for quest-related kills) while in a raid group. This is considered to be functioning normally. This rule also applies to raid groups containing five or fewer members; thus, if for example a player is the only one in the party, yet is in the remnants of an old raid group, quest items shall still not drop, nor shall quest kills count. To see if you are in a raid group, please click on the social button (default key: O). The last tab is set for Raid. [ Post edited by Issuntril ] |
| by Eilanai | 13/02/2007 18:22:07 On occasion players may have difficulty handing in their Guild Charter or Arena Charter, despite having the required signatures. Please try moving the Charter in to your main back pack. You should then be able to register it with the Guild or Arena Master. [ Post edited by Eilanai ] |
| by Eilanai | 13/02/2007 18:22:20 If a player can not see their corpse on the mini map following death, or is not given an option to resurrect when standing on the corpse, relogging will usually solve this issue. In the event that this does not enable you to resurrect, please submit an in-game help petition to the Game Master Department and they will assist you further. [ Post edited by Eilanai ] |
| by Eilanai | 13/02/2007 18:22:31 There is currently no way to alter a character’s visual appearance, gender, class, or race after the completion of the Character Creation process. The only circumstance where we will offer a character name change is in the event that the name is in violation of our Naming Policy. You may, however, choose to take advantage of our Paid Name Change service, which you can find information on here: http://www.wow-europe.com/character/pcnc/faq.html If you feel any change should be introduced to these features please discuss it further on our Suggestions forums, at: http://forums.wow-europe.com/board.html?forumId=10024&sid=1 [ Post edited by Xemafir ] Eilanai Game Master // CS Forum Representative - EN "WTS Parachute. Only used once, never opened, small stain." |
| by Eilanai | 13/02/2007 18:22:49 The Game Master Department is only able to assist with this in the event that your Guild Leader has deleted his character or not logged in for over a month. Please have an Officer in the Guild submit an in-game help petition to the Game Master Department, and they will investigate the possibility of promoting another member to the position of leader. [ Post edited by Eilanai ] |
| by Eilanai | 13/02/2007 18:22:58 We are receiving an increasing number of posts recently regarding various billing issues, particularly with regards to Paid Character Transfer problems, Payment and Subscription issues, E-mail changes, Secret Question/Answer enquiries and Trial Account upgrades. Please be aware that this is a Game Master run part of the forums, and we are unfortunately unable to offer any assistance with such issues. For all billing and payment related problems (Including paid character transfer queries), please contact our Account and Billing department. You can find a list of toll-free numbers, along with a web form facility, at: http://www.wow-europe.com/en/support/accountbilling.html [ Post edited by Xaldavan ] Eilanai Game Master // CS Forum Representative - EN "WTS Parachute. Only used once, never opened, small stain." |
| by Issuntril | 26/07/2007 15:50:07 Unfortunately the in-game support team are unable to comment on nor offer any advice on a suspended account from here on the forums, for privacy reasons. If you wish to discuss any action taken against your account, then you should contact our Account Administration department. The best way to do this is by filling in our security web form at: http://www.wow-europe.com/support/securitywebform/securitywebform.html ?lan=en Issuntril Game Master / / Customer Service Forum Representative - EN "That sandwich looks delicious..." "That's because I roll twenties" |
| by Issuntril | 23/01/2008 17:54:04 This post is here to give you all some more information on the process of restoring characters and items. Our policy on this can be found at: http://www.wow-europe.com/en/policy/restoration.html Requesting a Restoration The first step for you to take is to contact the Game Master Department by submitting an in-game petition. You can find a very useful guide on how to submit a ticket to us in-game (Written by Loknaroshe) at: [Guide] How to make a ticket Information to Include With any restoration request, you should go by the rule that too much information is better than too little. For items, ensure that you include the name of the items, how it was lost, and the date and time that the incident occurred. Similarly with a character restore, include the name, class, level, race and realm of the character. Escalation At times it may be necessary for the Game Masters to escalate your in-game ticket to a member of our Specialist team. Unfortunately due to the complex investigation involved for most of these escalated tickets, these may take some time to be resolved. As each issue is dealt with in the order received, this will affect the length of time to restore your items; on some occasions this means it may take well over a week to be addressed. The Golden Escalation Rule The one thing to remember when you have been notified that your ticket has been escalated, is that it must remain open and unedited. If you close your ticket, or replace it with a new one before our investigations are concluded, your issue will be removed from the specialist queue. The Specialists These are Game Masters who are experts in the field of verifying and restoring losses. It is only through their diligence and verification that we are able to potentially restore a particular loss. Like our regular Game Masters, Specialists Game Masters work 24 hours a day, seven days a week. Limited Restorations The character deletion process is intended to be permanent; however the Game Master Department is able to offer character restores. Please bear in mind that all characters which remain deleted for a lengthy period of time may be purged from our system and this is not something which we can reverse. In the case of item deletion the Game Master Department may be able to assist you. While there is no set limit to the amount of times we will assist with item reimbursements, if it is felt that a player is been overly careless with their items, then we may deny assistance. While we can restore items with random modifiers (of the Bear, of the Eagle, etc.) we cannot guarantee that you will receive the same modifier as you had on your original item. We are also unfortunately not able to guarantee that any enchantments or other additions to an item shall be restored along with it. Important: All item restoration requests must be submitted within three days of the loss. Failure to do so may result in your restoration request being denied. This also applies to profession restorations and item swaps, but not to losses that occurred during verifiable account compromises. Recoverable Items The following items can be re-obtained from the NPCs that give them first time, and it is not necessary to contact the Game Master Department for reimbursement of them: Amulet of Draconic Subversion Argent Dawn Commission Black Dragonflight Molt Crescent Key Drakefire Amulet Frostwolf/Stormpike Insignia Recipe for Thistle Tea Rune of the Dawn Scepter of Celebras Seal of the Dawn Spectral Essence Zandalar Necklaces (e.g. Jewel of Kajaro, Rage of Mugamba) Professions The Game Master team may be able to assist with the retrieval of a lost profession, provided we are able to verify it's loss. As for any other restoration issue, requests for assistance with the retrieval of a profession should be made by way of in-game ticket. Quest Reward Swap If a player accidentally chooses the wrong quest reward, the Game Master Department may be able to assist with this, as long as the error is reported immediately. [ Post edited by Xemafir ] Game Master / / Customer Service Forum Representative - EN "It's called the Theory of Everything" "Theory of Everything? Is it comprehensive?" |
| by Issuntril | 23/01/2008 17:54:59 A nice guide here for players that have accidentally deleted a character. Credit goes to Razakel for writing this up:
Please remember - the character deletion process is intended to be permanent, and we may deny a character restoration if it is felt that a player is being overly careless with their account. Issuntril Game Master / / Customer Service Forum Representative - EN "It's called the Theory of Everything" "Theory of Everything? Is it comprehensive?" |
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