"ERROR: Limit of 3 Payment Attempts Reached."
by Thundgot | 20/03/2008 15:11:26 The error message "Limit of 3 Payment Attempts Reached" is incorrectly given when the payment data is rejected by the payment system. Reasons for this can be mistyped information or using a card which is not valid for payment. |
by Thundgot | 21/03/2008 02:46:05 Good morning everyone. I just wanted to clarify that we said mistyped information or using a card which is not valid for payment can be a reason for the error, not that it definitely is. We did not mean to blame you for making typos. The key part is that the payment is rejected by the payment service (normally the bank rejecting the payment request) after the data is sent from our site. |
by Thundgot | 21/03/2008 03:15:53
Contact our Billing department who can look at why the payment was rejected. As some already posted, giving them a couple of hours now is a good idea, as they're currently investigating some special cases. |
by Thundgot | 21/03/2008 05:45:04
Please see the first post of this thread for the explanation that this is only an incorrect error message. The correct one is that your payment was rejected by the payment system / bank. Normally this means the bank rejected the payment request and the payment system reports that back to us. |
by Thundgot | 21/03/2008 05:52:37
Facts would probably differ by the case, and couldn't be posted here. You'll need to get in touch with our Billing department. If they ask you to call back later they simply don't have the facts yet, but are investigating. |
by Thundgot | 21/03/2008 06:07:10
If you can't contact them by phone you'll need to send them an e-mail. |
| by Thundgot | 25/03/2008 09:18:51 Our Billing department has received additional information so you might want to give them another call. Note that they naturally can't assist with payment issues outside our system, but they will hopefully be able to point out where the issue lies. Please also note that these cases are rather specific, so a general solution is not available, thus forum updates on this will generally only be to point you to Billing. |
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