*Edit* The issue mentioned in the thread "Connected" that was just locked by a blue is still occuring, the solution put forward in it to fluch your dns cash does seem to work, if you are experiencing this problem givie it a go (command window and type "ipconfig /flushdns")



Are login servers down again?

I get in on some realms, get stuck at connected on others, try changing realms and get stuck on "retrieving realms list"

If I do get a character list up i pick one to log on and i get 5 mins of loading screen before DC again.

This happening to others?

Any Blizz response to this?

[ Post edited by Kropacius ]

Good job on new thread, bad title though, will edit it.

I'm looking into it now looks like there could be something untoward going on.

UPDATE: It seems there is an issue we are working on it.

Keep providing the information asked for.

If you can let me know:
Your ISP:
Your Town and Country:
The realm(s) you can't access:
The realm(s) you can access:
When this started occuring:

[ Post edited by Kropacius ]

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Technical Support
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Q u o t e:

My server (anachronos) isn't even on the server list when I did connect.

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Is everyone else getting this too?

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Just the information please, correctly formatted.

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Technical Support
Blizzard Entertainment Europe

Blizzard Support FAQ - http://eu.blizzard.com/support/index.xml
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Guys we are aware of this, understand how annoying it can be.

Just to let you know that the network team have got all the hamsters and they are trying to get them back on the wheels.

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Technical Support
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Blizzard Support FAQ - http://eu.blizzard.com/support/index.xml
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Seems its working for some people.

Try to flush your DNS ad clear the WTF folder and then connect again.

Click Start, then Programs, then Accessories and then locate 'Command Prompt'

[Vista Only] Right-click on 'Command Prompt' and left-click on 'Run as Administrator'

In the Command Console window that has appeared type: ipconfig /flushdns

After typing the above command, press Enter to execute it and then close the window

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Technical Support
Blizzard Entertainment Europe

Blizzard Support FAQ - http://eu.blizzard.com/support/index.xml
Contact Blizzard Support - http://eu.blizzard.com/support/webform.xml

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Q u o t e:
Same error since yesterday: "Login Server Down" !!!!

Checked the realms "realmlist.wtf" file ... got server address: eu.logon.worldofwarcraft.com

Major problem: this address does not resolve anymore !!!! And yes, I tried other ones like www.apple.com, google, etc -> no problem it is thus not MY connection that has a problem!

Blizz please ensure your DNS addresses are appropriately propagated and fix the issue. Thanks.

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That is a local side issue, you may need to check which version of the game you have installed but there is a chance you have version 3.0.1 installed which was the WOTLK release version.

If you have version 3.0.1 installed then a local firewall of similar software is blocking the games connection, the message is basically the same as "Unable to Connect".

Also note that your providers DNS server is responsible for resolving web addresses, which is why it's sometimes a good idea to refresh your DNS cache.

Rebooting your connection may help.

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Blizzard Entertainment Europe
Technical Support

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Hi,

I am going to lock this thread as the issue that started this thread was resolved sometime ago and currently we are having no issues with the Authentication server at this time.

If you are having any difficulties connecting to the game, the first thing to check is that your connection is correctly configured.

Router Problems
In some cases for setups have have a connection configured using a router + modem (not a combined unit), they have been cases when the router was blocking the connection. If you are using a similar connection try removing the router from the connection, and connect directly to the modem.

Also if you are using a wireless connection, try simplifying the connection by hard wiring the connection.

Renewing the DNS

Updating the DNS table can help refresh data used in your internet connection. This has been known to solve some connection issues. Please make sure that you are logged into Windows as the computers administrator.
- Click the Start button then select Run
- In the text box type CMD
- In the DOS window that appears type the following:
ipconfig /flushdns

Running these commands will reset the contents of the DNS resolver cache, after that command is complete you will be returned to the > command prompt. Try again to connect to the game without closing the window.

If you still cannot connect you can also use the following commands in the same CMD command window to renew the IP address of your computer:

ipconfig /release
ipconfig /renew

Once these have completed type exit and press the Enter key to close the Command Window.

Using the Correct MTU

Some connection issues can be caused if you are using an unsuitable MTU (Maximum Transmission Unit) value. This value determines the size of packets that your network device can send and receive, if a value is too high or too low you may encounter connection problems.

Some more detailed information on the MTU parameters are available on Wikipedia:
http://en.wikipedia.org/wiki/Maximum_transmission_unit

1500 = Used in Cable Broadband connection and some Wireless connections (PPPoA)
1492 = Standard ADSL value (PPPoE)
1458 = Troubleshooting value used by some ISPS
1450 = Used by some Network Providers
1400 = Lowest value recommended for a broadband connection

You should contact your Internet provider to find out what MTU value they recommend for your connection. Most modern routers will allow you to set the value used in your connection: Instructions on adjusting this you should be available in the manual or from the router manufacturer’s technical support.

Note that if you change the value used on your router you should also update the value used by your operating system, to ensure that the data transfer is the same.
There is a freeware program that will allow you to alter the value used in the Windows operating system:


* Download the Dr TCP program here: http://www.dslreports.com/drtcp
Choose the exe file at the top of the page.
* Run the utility.
* In the Adapter Settings pull down, select the Ethernet driver and adapter used to connect with the network.
* In the MTU box, type the MTU size you wish to use.
* Click in any other box, without changing the data there.
* Click Save.
* Click Exit.
* Restart the computer

If you are still experiencing the same issue, then please feel free to start your own thread, however please make sure that you provide plenty of information in that post as well as mentioning what steps you have tried so far.

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Blizzard Support FAQ - http://eu.blizzard.com/support/index.xml
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