Compromised Accounts - Response Time
by Issuntril | 25/03/2008 19:56:37 Hi guys, We have noticed a large increase in posts from players inquiring about the status of their compromised accounts. As has been highlighted in our sticky on compromised accounts ([Guide] How to Recover a Compromised Account  ) the current response time for queries made to our account administrators is longer than usual. This is something which we are working very hard to bring back down to manageable levels, and we thank you for your continued patience in the meantime.Please be aware that all investigations into accounts which are reported to us as compromised are completed by our account administration department, and that the in-game support team are unable to assist with or discuss another account with players from here on the forums. Provided you have reported your case to our account administrators using the security web form (http://www.wow-europe.com/support/securitywebform/securitywebform.html ?lan=en), then a response will be forthcoming. We do not have the facilities from here on the forums to check the status of your investigations, and it is not necessary to send multiple web forms for the same case – doing so will only serve to increase our response time further. In the meantime, we would recommend reading the following threads, which contain some essential information on PC and account security: ____- New Trojans found by Launcher http://forums.wow-europe.com/thread.html?topicId=282518345 [Guide] How to REALLY avoid getting hacked. Thanks, English Game Master Team Blizzard Europe Game Master / / Customer Service Forum Representative - EN If The Flintstones has taught us anything, it's that pelicans can be used to mix cement. |
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