Hi,

Its been well over two weeks since I filled in the webform for compromised accounts, And I haven't received any emails yet regarding the status of my account. So it would be nice if I could get a status about if there is any investigation taking place or if it is still in the queue.

I am making this topic with my second account but the account that has been compromised has the character named Katinka and the character is found at Magtheridon.

Thanks in advance.

Hi Cairenn,

Please be aware that the current response time for queries to our account administration department is longer than usual, and players with account problems can currently expect to wait around two to three weeks for a reply. You can find regular updates on the status of this queue in the following sticky:

[Guide] How to Recover a Compromised Account

We apologise for any inconvenience caused by the delay.

Issuntril