Collector's Edition pet redemption

by Thundgot | 08/02/2007 22:09:32
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Thundgot

Collating the official information the two old threads into one to keep everything in one place and make sure we can more easily address any questions not covered in the FAQ.

For looking up posts in the old threads, here are the links:
http://forums.wow-europe.com/thread.html?topicId=116332301&sid=1

http://forums.wow-europe.com/thread.html?topicId=118331991&sid=1

Important!

What do I do if it's been more than 10 days since I sent the letter and the pets still haven't been activated on my account?
Please contact our Account and Billing department: http://www.wow-europe.com/en/support/accountbilling.html


[ Post edited by Thundgot ]

by Thundgot | 16/03/2007 16:52:09
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Q u o t e:
When I asked who was involved in making the decision I mean't I wanted a list of the names and companies of everyone involved or consulted in making the decision not some vague statement that 'we talked to lots of people'.

Likewise, I asked what other solutions were considered and why were they dropped., and i expected a list and a justification abandoning each alternative option.

We're not going to name people and list partners like that, and as said before I very much doubt we can go into details on any solution as it could involve pointing fingers which is not appropriate in business partner relationships. Thus, unfortunately, this is a question which we can't assist with.

Q u o t e:
I bought my Collector's Edition only recently (was damn lucky to find one from a web store =P), do I still have a chance to get the Netherwhelp and Lurky?

Yes, just follow the procedure gievn on the web page linkes in the first post.

Q u o t e:
I phoned billing support again today (Oh how they must love my dulcet tones) and they suggested that if I think my letter has been lost (I do, I posted it on the 27th January) then I should write a letter stating that with all my account details and any proof of postage that I can provide.

This letter should be sent to the same address as before and then they will get in touch with me about what to do next.

I wanted to quote this as part of a blue post. I'm afraid there's little else I can update you with at this time. Our Account and Billing departement will be able to check what info we have on the individual cases and point you in the right direction based on that.

by Thundgot | 28/05/2007 17:18:35
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Thundgot

Moving to a new thread to get a better overview of remaining cases and current status on the CE pet matter.

28/05 Collector's Edition pet

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