Bogus Emails from "Blizzard"
by Issuntril | 17/05/2007 12:46:39![]() Hi guys, It has been brought to my attention by another player (/salute to Cawo) that there appears to be a bogus Email being sent out to players, claiming that they are accused of account trading, and that the player needs to send out their account details to avoid a permanent ban. The mail apparently looks something like this:
I can confirm that this mail is Definitely not sent by Blizzard. All Account Administration-related Emails are sent from the address WoWaccountreviewEU@blizzard.com, and all Game Master Emails relating to this are sent from WoWgmEU@blizzard.com. You should disregard any mail that is not sent from these addresses regarding your account security or status. Remember the golden rule guys - A BLIZZARD EMPLOYEE WILL NEVER ASK YOU FOR YOUR PASSWORD!. I encourage you all to pass news of this on to your guildmates, to ensure word spreads quickly. [ Post edited by Issuntril ] Game Master / / Customer Service Forum Representative - EN "Facts are meaningless. You could use facts to prove anything that's even remotely true!" |
by Issuntril | 18/05/2007 12:23:42![]() Hi Maniorc, Unfortunately my influence only goes as far as these forums and the Game Master department. I have however passed the information I received to the community team, and I'm sure they will take action to spread the word. Issuntril Game Master / / Customer Service Forum Representative - EN "Facts are meaningless. You could use facts to prove anything that's even remotely true!" |
by Issuntril | 18/05/2007 16:25:11![]() When dealing with certain account administration-related mails, we will actually request a player's secret question and answer. But Jazgrim is correct in the sense that your password will never be requested under any circumstances. Issuntril Game Master / / Customer Service Forum Representative - EN "Facts are meaningless. You could use facts to prove anything that's even remotely true!" |
by Issuntril | 21/05/2007 12:23:29![]()
No, you are correct Twinkiegnoem. It has also been brought to my attention that some players are now receiving a similar mail from an Email address labelled "WoWaccountReviewEU@blizzard.com (worldofwarcraftaccountrevieweu@gmail.com)". As you can see, this is a GMAIL address, and also bogus. Apparently this mail also contains a fake link to a "Phishing" site, which asks you for your account details. Please remember we will never ask you to input all of your account details again onto a website, other than the first time you register your World of Warcraft account. Spread the word! Issuntril Game Master / / Customer Service Forum Representative - EN "Hell, it's about time." |
by Issuntril | 21/05/2007 12:52:10![]() I'm going to delete all posts relating to our "Naming and Shaming" guidelines. Please keep this thread on-topic, as this is a pretty important issue, and I don't want it to be eclipsed by the trolls. Thanks, Issuntril Game Master / / Customer Service Forum Representative - EN "Hell, it's about time." |
by Issuntril | 21/05/2007 15:28:06![]() I too can also see quite a few grammatical errors in the mail. Perhaps it is not such a good idea to point them out though - I for one would prefer that they are kept in there. ;) Issuntril Game Master / / Customer Service Forum Representative - EN "Hell, it's about time." |
by Issuntril | 22/05/2007 13:13:02![]() Quite possibly the most comically spelled Email I've ever seen. Many thanks for the heads-up Mooaddib! *hands a cookie* Issuntril Game Master / / Customer Service Forum Representative - EN Finally - Starcraft 2!!!! "Hell, it's about time." - Tichus Findlay |
by Issuntril | 23/05/2007 12:08:05![]() If you have replied to such a mail, you should contact our Account Administration team at our legitimate address of WoWaccountreviewEU@blizzard.com for advice, as the details you will have given will mean the recipient will be able to change your password as they please. Issuntril Game Master / / Customer Service Forum Representative - EN Finally - Starcraft 2!!!! "Hell, it's about time." - Tichus Findlay |
by Issuntril | 25/05/2007 17:29:57![]() Hi guys, I would be really be interested to know where the sender of this mail is getting your Email information from, so I can warn the community further. Can any of you perhaps mention any of the WoW fansites that you are registered with, to see if there is any pattern? Any help would be greatly appreciated, Issuntril |
by Issuntril | 05/06/2007 16:47:43![]() On a side note, I can confirm that the address our Newsletters are currently sent from has changed. It is now Newsletter@email.blizzard.com. As there can sometimes be concerns from our players about key-logging e-mails and other misleading correspondence, it is worth noting that our newsletters currently only ever link to the Blizzard, WoW Europe and Starcraft 2 domains. Thanks, Issuntril Game Master / / Customer Service Forum Representative - EN Finally - Starcraft 2!!!! "Hell, it's about time." - Tychus Findlay |
by Issuntril | 07/06/2007 17:40:05![]() Many thanks to Diska for the following information:
If any of you should receive any further seemingly bogus Emails, please let me know. Issuntril Game Master / / Customer Service Forum Representative - EN Finally - Starcraft 2!!!! "Hell, it's about time." - Tychus Findlay |
by Issuntril | 08/06/2007 12:55:09![]() Another day, another Email... Many thanks to Gurlack for this information:
It is entirely viable that this Email contains a Keylogger or Trojan, so please proceed with caution! Issuntril [ Post edited by Issuntril ] Game Master / / Customer Service Forum Representative - EN Finally - Starcraft 2!!!! "Hell, it's about time." - Tychus Findlay |
by Issuntril | 11/06/2007 13:41:34![]() This information has been given to me by Zark, and is also quite useful:
Many thanks for the updates! Issuntril Game Master / / Customer Service Forum Representative - EN Finally - Starcraft 2!!!! "Hell, it's about time." - Tychus Findlay |
by Issuntril | 12/06/2007 12:20:49![]() The following mail has been brought to my attention. Links have been removed for security purposes:
Please note that we will never send you an Email containing a link for a content update - All official downloads for patches are applied using the background downloader. Issuntril Game Master / / Customer Service Forum Representative - EN Finally - Starcraft 2!!!! "Hell, it's about time." - Tychus Findlay |
by Issuntril | 19/07/2007 18:05:06![]() Many thanks to Darkdrug for passing this onto me:
The key thing to note proving this Email is bogus is simple - The first a player would know about their account been under investigation for account trading would be when they are permanently banned - we would not send you a mail in advance of any investigations. :) Issuntril Game Master / / Customer Service Forum Representative - EN "More than meets the eye." |
by Issuntril | 27/07/2007 18:39:50![]() Another known fake Email, which was brought to my attention by Jakino (Many thanks!):
Remember, should any of you see any more mails like this, then please do not hesitate to let me know. Issuntril Game Master / / Customer Service Forum Representative - EN "That sandwich looks delicious..." "That's because I roll twenties" |
by Issuntril | 15/08/2007 13:21:51![]() I got this information passed onto me today, many thanks to Yani for the heads-up:
Remember, all Emails from Blizzard will come from "@blizzard.com" - we do not use hotmail! :) Issuntril Game Master / / Customer Service Forum Representative - EN "That sandwich looks delicious..." "That's because I roll twenties" |
by Issuntril | 03/09/2007 14:18:29![]() There appears to be a new scam in circulation offering players closed Beta keys for WotLK. Many thanks to Jakino for bringing this to my attention (and also for the useful screenies!):
Game Master / / Customer Service Forum Representative - EN "That sandwich looks delicious..." "That's because I roll twenties" |
by Issuntril | 10/09/2007 12:59:34![]() It seems these low lifes are now taking advantage of the holiday period. Many thanks to Zilitaz for letting me know of this Email doing the rounds:
Game Master / / Customer Service Forum Representative - EN "That sandwich looks delicious..." "That's because I roll twenties" |
by Issuntril | 18/09/2007 12:19:52![]() Thanks to Magfrey for this latest mail:
The links in this mail do not seem to be yet active, but that doesn't mean they won't be in future - I would strongly advise against clicking them. Issuntril Game Master / / Customer Service Forum Representative - EN "That sandwich looks delicious..." "That's because I roll twenties" |
by Issuntril | 01/10/2007 18:24:30![]() Latest mail to be doing the rounds (Thanks to Bèauty):
Issuntril [ Post edited by Issuntril ] Game Master / / Customer Service Forum Representative - EN "That sandwich looks delicious..." "That's because I roll twenties" |
by Lorclene | 02/11/2007 17:31:34![]() Thanks to Grieph for the latest emails that seems to be in circulation: First email:
And the second one:
Grieph was altered because they asked for the player's password, and Blizzard will never do that. Well done to them and thanks for the help! Lorclene [ Post edited by Lorclene ] Gamemaster // Customer Support Representative - EN "Because we separate, it ripples our reflections, in rainbows." |
by Issuntril | 06/11/2007 14:12:56![]() A new kind of scam was brought to my attention today. Many thanks to Mistaken for this information:
I would advise you all to bring this to the attention of the administrators of your guild websites, and also to let your guild members know of the existence of this scam. Issuntril Game Master / / Customer Service Forum Representative - EN "You can't fight in here, this is the War Room!" |
by Issuntril | 07/12/2007 19:28:34![]() This one was given to me by Tarquinator:
I'm sure you all know the drill by now. :) Issuntril Game Master / / Customer Service Forum Representative - EN "You can't fight in here, this is the War Room!" |
by Issuntril | 13/12/2007 17:49:47![]() Please be aware of the following Email, which was brought to my attnetion by Xyrr:
Game Master / / Customer Service Forum Representative - EN "You can't fight in here, this is the War Room!" |
by Issuntril | 09/01/2008 12:57:19![]() This mail was brought to my attention by Discordia - many thanks. :)
Game Master / / Customer Service Forum Representative - EN "It's called the Theory of Everything" "Theory of Everything? Is it comprehensive?" |
by Issuntril | 11/01/2008 14:10:30![]() This is a copy of a mail which was sent to Sinejik, and contains a link to a "phishing" site:
The important thing to note with this mail is that it would typically accompany an account suspension - if you have access to your account at the time of receiving, then it is certainly a fake. :) Issuntril Game Master / / Customer Service Forum Representative - EN "It's called the Theory of Everything" "Theory of Everything? Is it comprehensive?" |
by Xemafir | 23/02/2008 17:29:40![]() Details of another variant of the fake Wrath of the Lich King beta sign-ups brought to you by Villadona (thanks!):
Note that the link provided appears to be legitimate (albeit non-existent) if you simply copy&paste it, but clicking the actual link in the email would lead to a phishing web site. [ Post edited by Xemafir ] Xemafir Game Master EN // CS Forum Representative "Sleep is a completely inadequate substitute for caffeine." |
by Xemafir | 24/02/2008 16:22:21![]() This example was provided by Kirktc - many thanks! Note how the mail claims to request certain information we might legitimately request in the event of account compromise, such as official IDs (even correctly warning you that Blizzard will never ask for your password!), but the email you are asked to submit this information to is not a @blizzard.com address.
Xemafir Game Master EN // CS Forum Representative "Sleep is a completely inadequate substitute for caffeine." |
by Lorclene | 27/02/2008 16:33:26![]() It would appear that there is another bogus e-mail doing the rounds, thanks to Ainell for bringing it to our attention:
As previously mentioned in this thread, the key thing to note proving this Email is bogus is simple - First a player would know about their account been under investigation for account trading, would be when they are permanently banned - we would not send you a mail in advance of any investigations. Gamemaster // Customer Support Representative - EN "You've got a head full of feathers, you got melted to butter" |
by Issuntril | 03/03/2008 14:01:25![]() This one was brought to my attention today by Ihugtreez, and is slightly different to the usual format we see:
Note that this mail actually asks the player for their credit card details! I'm sure I don't need to remind any of you that you should never give out this information in an Email to anyone. :) Issuntril Game Master / / Customer Service Forum Representative - EN "I hit my head so hard I actually saw cartoon birds... but then I realised I was in Paediatrics and it was just the wallpaper." |
by Issuntril | 12/05/2008 09:53:33![]() Been a while since I have had to add a new Email to this thread. Many thanks to Asthalan for passing on this information.
Thanks, Issuntril Game Master / / Customer Service Forum Representative - EN "Sometimes you have to roll the hard six" |
by Issuntril | 20/05/2008 09:50:23![]() It seems a new batch of Emails are starting to be sent out to players, all of which are inviting them to the WotLK Beta test. Firstly I would like to confirm that there currently is no WotLK beta! Secondly, it is very important to note that we will never send out an Email with an application attached for you to install onto your PC. Many thanks to Benoite for posting this:
Issuntril Game Master / / Customer Service Forum Representative - EN "Sometimes you have to roll the hard six" |
by Xemafir | 21/09/2008 15:25:33![]() It has come to our attention that certain individuals have been claiming to use a "safe trade" -feature while advertising items such as the Trading Card Game codes in-game. The scammer claims to initiate a "safe trade" feature which does not currently exist in World of Warcraft, and after obtaining the victim's email address in-game an email similar to the following is sent:
THIS IS NOT A LEGITIMATE EMAIL. Such a system does not exist. This activity is covered by our scam policies and should be immediately reported to a Game Master in-game. Please exercise extreme caution should you witness someone offering to trade codes for in-game goods. Xemafir Game Master EN // CS Forum Representative "When I was 5 I wanted to be a Giraffe. True story..." (Xaldavan <3) |
by Xaldavan | 23/09/2008 19:54:55![]() Another useful resource for being able to identify if a senders e-mail address has been spoofed can be found here: http://www.stopspam.org/email/headers.html Kudos to Hazegood for this one! <3 Game Master / / Customer Service Forum Representative - EN "Why is it that every time I think I know the answers, someone goes and changes the questions?" - I just lost the game - |
by Xaldavan | 29/09/2008 13:08:01![]() Thanks to Grimmreaper for giving myself a giggle with this mail, and for of course bringing it to the attention of the forum readers:
Game Master / / Customer Service Forum Representative - EN "Why is it that every time I think I know the answers, someone goes and changes the questions?" - I just lost the game - |
by Xaldavan | 08/10/2008 10:50:27![]() Another one for the collection:
Game Master / / Customer Service Forum Representative - EN "Sinister Rouge! Coming back for more! To even the Score!" - I just lost the game - |
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