Hi everyone.

Due to the delicacy of Billing enquiries, we are not able to assist with such matters here on the In-Game Customer Support Forums. As such, all requests for assistance with issues of the following nature need to be addressed directly to the Billing Support department:

- Faction Change problems
- Paid Character Transfer problems
- Paid Name Change problems
- Character Re-Customization
- Payment and Subscription issues
- E-mail changes and Secret Question/Answer inquiries
- Trial Account upgrades and Account creation
- Account detail changes (Legal name change, change of Address etc.)
- Online Store problems

You can find a list of free to call Telephone Numbers to contact the Billing Support department on the following web page:

http://eu.blizzard.com/support/article/23210

Information on how to call these numbers from abroad as well as additional tips and hints can be found at:

How to call Blizzard
[Guide] How to call Blizzard

If, for any reason, you cannot use the phone numbers provided, you should make your request to them via their Web Form, which can be found here:

http://eu.blizzard.com/support/webform.xml

We also advise that before making an enquiry, you review the Billing Support F.A.Q to see if your question has already been answered:

http://eu.blizzard.com/support/index.xml?rootCategoryId=2240&locale=en_gb&gameId=11

Common Payment Problems

If your payment is rejected, then it can be for a number of reasons, including, but not limited to:

- Lack of funds on the card.
- Card may not be used on the internet.
- Card is protected by Verified by Visa (not supported by us).
- Card may not be used for recurring payments, subscriptions.
- The bank thought the payment was suspicious because it was different from your normal activities with the card.
- Wrong details such as name, expiration date or verification code.
- Incorrect/incomplete/fake World of Warcraft account details.
- Your account was recently stolen, or had action taken against it.

There are other reasons why the payment may have been declined. In order to resolve the payment, we would ask that you contact the Billing team by telephone or by email if telephone is not possible. A customer service representative will be able to assist you in identifying the issue with the payment, and to successfully make the payment if more information is required.

It is also recommended that should your payment fail that you also contact your Bank in regards to why that payment request failed.

Please be aware that the Paid Character Transfer (PCT), Character Name Change (CNC), Paid Faction Change (PFC) and Paid Raid Change (PRC) services use a different validation method for payments from subscriptions. If your subscription is paid by your card, this does not mean that the same card will be accepted for these services.

Note that you can check the status of any ongoing PCT using the following website link here:
https://www.wow-europe.com/character/character-transfer-status.html

You can check the status of a PFC using the following website link here:
https://www.wow-europe.com/character/faction-change-status.html

Resolving many of these issues requires access to confidential payment information related to your account, only the Billing specialists will be able to assist you, and we will not be able to answer queries on these matters on a public forum.