Battle.net This service is not available.

by Zro | 25/08/2009 13:37:01

Zro

Im getting a error message when i try login to my Battle.net account saying This service is not available.
And when i try login ingame i get a message saying "The login servers are currently busy" Should i be worried or will this problem go away?

by Tailyda | 25/08/2009 17:33:56

Tailyda

I have just logged into my characters, account management page and battle.net page with no problems. We have passed on this issue to be checked, but if you could provide some more information as to what you are trying and any errors you are getting then it will help us deal with this issue quicker.

Game Master / / Customer Service Forum Representative - EN

"One morning I shot an elephant in my pyjamas. How he got in my pyjamas, I don't know."

by Tailyda | 25/08/2009 19:03:42

Tailyda

Glad to see that some of you have managed to re-connect, however if there is anyone else still having issues, please let us know.

Please be aware that there should be no differences between the US merged battle.net and the EU merged battle.net. However if you wish to un-merge your US battle.net account then you will need to contact our Account and Billing team via e-mail with the following information:

- Your Battle.net account name (please do NOT send us your password)
- Your World of Warcraft account name
- Your full real name

Additionally we will require two of the following:
- The standard World of Warcraft authentication key. Please note that we cannot accept Burning Crusade or Wrath of the Lich King authentication keys for account verification
- Your secret question and answer
- Your payment information (either the last four digits of your Credit Card/Bank Account Number, or a full Prepaid Gamecard code)

If you are unable to supply these, then you will need to send us a scan of Photo ID, passport, etc.

Please also put in the email something like "I request that you un-merge my wow account from battle.net"

Once this has been done then you will be able to merge with an EU account instead.

Hope this has helped :)

Game Master / / Customer Service Forum Representative - EN

"One morning I shot an elephant in my pyjamas. How he got in my pyjamas, I don't know."

by Tailyda | 18/01/2010 17:42:27

Tailyda

Hello Cattie,

Please take a moment and follow these guides as it may be that you have a trojan on your machine.

[Guide] How to CLEAN your PC from Keyloggers
[Guide] How to CLEAN your PC from Keyloggers

[Guide] How to CLEAN your MAC from Keyloggers
[Guide] How to CLEAN your MAC from Keyloggers

Account Security Measures
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=41911

If you have followed all this information and you are still unable to access your other account, please raise an in-game petition and a customer service representative will be happy to investigate further.

Game Master / / Customer Service Forum Representative - EN

"I've got a lightsabre, it was a normal sabre but I whittled it down so it weighed less"

by Nephadne | 29/03/2010 00:21:33

Nephadne

Good evening Deathoflife,

I’m sorry that I did not see your post earlier in the evening (as this thread is sadly rather an old one), but I do hope you were able to find one of the new threads regarding the situation – in particular this one;

Login Issue
Login Issue

As I will now be locking this topic, you are welcome to follow the above link and post therein if you are still having login problems. These should, however, hopefully have been fully resolved by now.

CS Forum Representative

"No… Drilling? No! I’m a cat! How would I know how to drill? That’s purring you’re thinking of, purring! Yes, purring! Having a good ol' purr back here… no drilling!"

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