Battle.net Login Help
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It has come to our attention that a small number of EU players are affected by an issue caused by having a Battle.net account associated with the US rather than Europe. Some players may be experiencing difficulty accessing the game and account services during US maintenance (Tuesday afternoons, EU time). Most players are unaffected, but if you have been experiencing any issues related to this, please check the FAQ below.

If you have yet to create a Battle.net account, we ask that you please consider the information in the link below while creating your European Battle.net account:
Creating your Battle.net account

Battle.net Login FAQ
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• I play World of Warcraft on European realms - if I have a Battle.net account associated with the US rather than Europe, how will I be affected?
• You may be unable to log in to the game at certain times, not only during the European weekly maintenance on Wednesdays, but also during the US weekly maintenance on Tuesdays. As well as being potentially unable to log in to the game during this time, you may also be unable to access any service which requires you to log in. This includes Account Management (and associated paid or free character services), the Blizzard Store, Armory and Forums. Also, you will most likely be unable to access the European Public Test Realms at any time.

• I don’t know if my Battle.net account is associated with the US or Europe. How can I find out if I will be affected?
• If you are experiencing the issues mentioned in the first answer, and you are in Europe, then it is likely you have a US Battle.net account. You can contact the Billing team (see below) who will help you confirm this and find a solution.

• I play World of Warcraft mostly on European realms, so should my Battle.net account be European?
• If you mostly play on European realms then you should also create a European Battle.net account to avoid experiencing any potential issues.

• Why might my account be associated with the US and not Europe?
• Most likely you created your Battle.net account via a link to the Battle.net site intended for US players rather than Europe. The US Battle.net site’s address is prefixed with “us.” instead of “eu.“

• How can I change my Battle.net account to be European?
• You will need to contact our Billing team in Europe. To do this, please see the details in the last answer, below.

• I play World of Warcraft on realms in both Europe and the US, so what should I do?
• If you are experiencing the issues mentioned above, then you should ensure your Battle.net account is associated with the region you play in the most. So if you mostly play in Europe, you may prefer to ensure your Battle.net account is European. If you are not experiencing the issues mentioned above, this is most likely already the case and you do not need to do anything further.

• I do not have a Battle.net account yet – how do I create one?
• If you have yet to create a Battle.net account, we ask that you please consider the information in the link below while creating your European Battle.net account:Creating your Battle.net account

• How can I contact the Billing team in Europe?
• You can contact them via the phone (http://www.wow-europe.com/en/support/accountbilling.html) or by using the web-form (http://eu.blizzard.com/support/webform.xml?locale=en_GB)
  
  If using the web-form, to ensure a quick resolution please do the following:
  
  1. Select World of Warcraft as the product, select Other as the category.
  2. Type US Battle.net Account Issue in the “specify” box.
  3. Other than the required fields, please provide either
  a. Your full World of Warcraft Authentication key.
  or
  b. Your secret question and answer.
  

If you are contacting us by phone, please have the information ready so your account can be verified immediately.