[Armory] Characters Not Updating

by Daliniya | 15/06/2009 11:42:00

Daliniya

If your character data is not updating in the Armory, please try the following to force a refresh of the data:

1) Log into the game on that character
2) Equip and unequip some gear
3) Log out using the Main Menu
4) Clear your browser cache
5) Restart your browser
6) Check the Armory after 30 minutes to see if the update has gone through

If it has not, please post the following information and we will investigate the issue.

Character Name
Realm
Link To Profile
Last Updated

Thanks!

Daliniya

Web Team, English

by Daliniya | 16/06/2009 08:53:35

Daliniya

We have made some corrections to resolve this issue. Could any of you still experiencing it please try logging in on the affected characters, moving some gear around, and logging out using the Escape menu? Then check to see if an update has been made.

Thanks!

Daliniya

Web Team, English

by Daliniya | 16/06/2009 09:49:46

Daliniya

Hathcore: have you logged in on this character as suggested to see if that forces an update?

Thanks!

Daliniya

Web Team, English

by Daliniya | 07/12/2009 10:17:15

Daliniya

Could those of you having this issue please try the following again? We have just made some corrections to resolve this issue.

Log into the game on the affected character
Swap some gear around
Log out using the Main Menu
Clear your browser cache
Restart your browser completely
Check the Armory after 30 minutes

If your profile is still not updating, please let me know.

Thanks!

Daliniya

Web Team, English

by Daliniya | 12/07/2010 17:14:49

Daliniya

We're aware of the issue concerning stuck profiles starting on July 6 and are working to resolve it.

Thanks!

Daliniya

Web Team, English

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