Account hacked
by Siga | 26/11/2007 20:26:06 Hello felas! Someone bad guy hacked my account this weekend. My last log-in was Friday, 23. And i did not logg in till Sunday, 25. When i tried some times to enter a password i got a message that information is not valid. I quickly changed a password trough the web site. Now i have access, but ALL my chars are naked!!! I wrote 4 letters to You, but nothing happens. My contact e-mail is empty all the day. Is anybody hear me? I tried to open a ticket in game, after ~ 1 hour of waiting i logged off. Anybody in your tem can help me with this problem??? pika boo !!! |
by Issuntril | 28/11/2007 15:11:51 Hi Siga, If you still have access to your account, then submitting a ticket to us in-game was definitely the correct course of action. We will investigate this incident for you, and if necessary lock your account from any further malicious access. An Email will then be sent to your registered Email address detailing the action you need to take to have your account returned to you, and we will investigate any item or gold loss from your account from there. You can find further information on How to Recover a Compromised Account at: [Guide] How to Recover a Compromised Account  Also, I would strongly recommend that you read the following threads on PC and account security: ____- New Trojans found by Launcher http://forums.wow-europe.com/thread.html?topicId=282518345 [Guide] How to REALLY avoid getting hacked. Best of luck! Issuntril |
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