6 weeks have passed, 1 quick question
by Choppahsnipa | 12/05/2008 23:12:01 Hello, About 6 weeks ago my hotmail account got hacked, the hacker was able to change the e-mail address associated to my WoW account and the password of my WoW account. Windows LIve support helped me retrieve my hotmail account about 2 days later. They've answered my inquiry 2 days later....it's a freakin' free service. I've completed like 3 webforms at different times but account admin. team hasn't answered me yet. I'd be able to reset my wow account password if you guys could rollback the e-mail address change to my WoW account contact info. Is this possible ? I can provide you with a screenshot of the e-mail I've received that says that the e-mail address associated to my WoW account had been updated. The answer to the secret question is still the same, the only thing I ask is that you guys reset the e-mail associated to my WoW account to the original one, the I entered when I created my account. Then I'd be able to reset my password. |
by Issuntril | 13/05/2008 10:31:20 Hi Choppahsnipa, I'm afraid the Game Master team are unable to interfere with the investigation process for a compromised account, and if you have submitted a web form to us then all you can do is wait for our response, which will be forthcoming. Unfortunately we cannot return an account to a player until we are able to verify that the person claiming the account is the rightful owner. We apologise for any inconvenience caused by the delay. Issuntril |
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