10/07 - Login issues

by Aennorai | 10/07/2010 12:43:16

Aennorai

We are aware of login issues which appear to be affecting a great number of our player base. This is a top priority for us to get resolved, and is therefore being actively investigated by our technical teams.

Meanwhile, please keep the discussion constructive and in this thread where we can easily keep an eye on it. We will keep you updated here as well.

Thank you, and our sincere apologies for any frustration this has caused.

Blizzard Entertainment Europe
Technical Support
http://eu.blizzard.com/support/

by Aennorai | 10/07/2010 12:56:23

Aennorai

We don't have an estimate for a resolution yet. We will post here as soon as we know more.

Potential need for compensation is always discussed by the powers that be after an issue is fully resolved.

Blizzard Entertainment Europe
Technical Support
http://eu.blizzard.com/support/

by Kropacius | 10/07/2010 12:59:24

Kropacius

Current update, is that we are still working on the issue, I have no ETA.

Technical Support
Blizzard Entertainment Europe

Blizzard Support FAQ - http://eu.blizzard.com/support/index.xml
Contact Blizzard Support - http://eu.blizzard.com/support/webform.xml

by Aennorai | 10/07/2010 13:41:30

Aennorai

There was a period when logins were possible, but the problem has now returned. We continue to investigate.

Blizzard Entertainment Europe
Technical Support
http://eu.blizzard.com/support/

by Aennorai | 10/07/2010 14:28:51

Aennorai

I can confirm that the fix we have put in place seems to be holding up, and logins are once more pouring in. :) Keep in mind that the login server may be a bit busy at the moment due to the sheer number of players attempting to get in at the same time, but this should ease up momentarily.

Thank you everyone for your patience!

Blizzard Entertainment Europe
Technical Support
http://eu.blizzard.com/support/

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