There have been a couple of issues related to the elevator and door, as you have noticed. The hot fix we posted a while back solved one of the issues, but there are still active issues we have isolated. We are sorry for not letting you know this sooner.

The current active issue we are tracking with this encounter/room has this to say in the database:

"This is an issue if players kill Pathaleon but do not have anyone to res dead players. The dead players would not be able to gain access to the corpse."

We are investigating this further, but for now you have to contact a Game Master in case you get stuck.

---

Q u o t e:
Just to make things clear, it's not just bugging in the situation you described. The laser doors after the elevator still bug frequently even after the hotfix, be it normal or heroic. The only solution so far is to discipline your entire party so that nobody releases until everyone is dead and the encounter resets.

Let me give you a fiev examples:
- when you wipe on the 2nd boss with the elemental fires, nobody should release untill the boss is back in it's original position and the elementals despawn
- when you wipe in the tunnel towards Pathaleon, nobody should release untill everyone is dead and the mobs ran back to their spawn point - after that give it a second or two and release
etc.

---

There are more examples than the one mentioned of when it can go wrong (I myself recognise the problem with releasing too soon for example). I do believe that the devs are aware of those situations as well, but I will make sure to forward this just in case. The Game Masters also forward reports they get (but remember to be clear and give details when filing a bug report to them).